Customer Testimonials
Jared Bowman was amazing to work with. Great communication and very upfront about the cars I was looking at and what to expect. I came into the dealership several times while shopping around, and Jared went above an beyond and was easily the best salesman I've worked with (including from other Mazda dealerships in the same ownership group.)
The only ding on the experience is on the back of house operation. I went out of town and told the dealership I would have to receive ownership the car on the Friday after New Years. I was called by one ... Read More DealerRater - Jan 12, 2026
Excellent group to work with! I would recommend them to anyone looking to purchase a car.
My salesman Jared has been very personable and gave me great recommendations for a used vehicle even when my initial option fell through. Has been very responsive to my questions post purchase and would highly recommend.
Our salesman Tyler was very knowledgeable, attentive, and patient with us. Originally was looking for a used card and he helped us pick a new CX5 that is better than I could have imagined.
Staff is very friendly and knowledgeable. They have great recommendations and help you with making the right vehicle decision
Very accommodating and happy that I’m with Mazda now thank you to Peter and Kevin
Calm buying experience. Knowledgeable and welcoming staff. No pressure and discomfort. Love my new car!
Fantastic sales rep with expert knowledge of product details, concerned with customer experience and satisfaction
Courteous attentive staff that made sure that we got what we wanted and at the price we wanted.
I was serviced at stafford brown Chantilly and was cheated out of 3month 3,000 warranty. I am not happy and was told it’s my fault for not purchasing the 1,000 plus extended warranty. I’m still within my 3,000 miles (today)
I had a good experience with Safford Mazda. They were responsive and attentive. I felt comfortable.
I had a great experience with the service department and the sales department at this dealership! Jeff in the service department and Daniel in the sales department were extremely professional and helpful.. The service was efficient and they were great about communicating with me throughout my process. I highly recommend both of these gentlemen for their excellent customer service.!
Very good service. Very Highly recommended. Please visit for good deals and service from their staff
Excellent The process was easy and guided by the sales rep Michael who sold me my previous car, he has a good attitude and most importantly knowledge about the car and the process.
This was a good car buying experience from start to finish. I found the car online from PA, contacted the dealership by phone, and completed the sale in person. Everyone I spoke to was friendly and helpful. My salesman, Daniel Snider, was great - helpful, attentive, answered all of my questions, had the car detailed and ready to test drive when we pulled in the parking lot, fun to chat with through the process, etc. Golboo helped in the finance office and was a pleasure, including after the sale when some additional questions came up. Thank you for a good ... Read More DealerRater - Nov 18, 2025
Kwan was an excellent salesman! Very informative and very professional. The trade in value was fair. Did not like at all that we purchased the car on a Saturday and couldn’t take it home until Monday because the dealership had not completed the required safety inspection. They also didn’t tell us this until we had already agreed to purchase the car and had already signed over the title of our trade. This should have been communicated up front, as it was a long drive to dealership. In the future, hopefully they inform customers of such items so that ... Read More DealerRater - Nov 18, 2025
i've been a long time customer and have always had a good car buying experience.
Salespeople were great. Friendly and thorough with explanations. Easy to get through the whole process.
Jared Bowman is a phenomenal salesman. His knowledge was impressive! His transparency and patience made this arduous task very pleasant.
We had an incredible experience at Mazda specifically with Daniel! He was comprehensive, showed us every car we wanted to see, knowledgeable, and very low pressure. He listened to what we wanted and got us an amazing deal on a beautiful car. Highly recommend!
We are very happy with our new car and the dealership’s help in getting it.
My experience buying a new Mazda was great. Josh is an attentive, knowledgeable and helpful salesperson who was a pleasure to deal with.
It was great working with Josh and Carlos! Also thanks to the auxiliary service from Matt and Jerry. Good vibes dealing with everyone. Thank you for the very pleasant experience!
Salseperson Nick Shirley was very professional and not pushy at all. he listened to what I wanted and delivered. I will always come back to Safford Brown for all my car needs!!! I absolutely love my 2023 Mazda CX-5!!
I had the pleasure of working with a few people from Safford Brown Mazda Chantilly. First week I went in just to take a look around, and I had the pleasure of working with Tyler S. He was very knowledgeable, and explained a lot of how the 2025 CX-90 Hybrid. Because that day I was just looking around, I didn't get to interact with Tyler much after that but from my brief meeting with him, he was very pleasant to work with, great customer service and very knowledgeable. About a week later I came back in the new 2026 models were ... Read More DealerRater - Oct 27, 2025
From the second I walked in, I was met with patience and kindness. I spent my time at the dealership with Tyler Standifur. He took the time to listen to my situation and help me make up my mind for the vehicle that would best suit my needs. I usually dread the car buying process but being able to communicate with Tyler so clearly really put my mind at ease and I was able to concentrate on making a decision with his help. I never felt uncomfortable to ask for clarification on anything I had questions about and again, I ... Read More DealerRater - Oct 27, 2025
I just moved from Queens and needed a car ASAP. I reached out to a few other Mazda dealerships, but none of them were straightforward when I asked for the out-the-door price — and I don’t like wasting time.
When I got a call and price quote from Tyler Hovey, everything changed. He was transparent, straight to the point, and gave me a full breakdown with no hidden fees or games. I already knew what car I wanted, and after test driving it, I loved it even more.
Tyler made the process simple, fast, and stress-free — exactly what car buying ... Read More DealerRater - Oct 27, 2025
Tyler is a great seller! The item arrived quickly, exactly as described, and works perfectly. Very smooth transaction - highly recommended!
Great service and easy purchase all around. kwan was knowledgeable and thorough. Helped me make an informed choice.
Everything was excellent at this dealer Everyone was attentive to our needs and much involved input transaction.
Tyler Standifur was nice and great to work with. We truly had a great car buying experience and were able to get exactly what we were looking for.
Joshua worked with me to get me in exactly the car I wanted for a great price. My 11 month-old Mazda was totaled in an accident, and I wanted to replace it with the exact same car. Joshua found my car and we completed the deal in one day! Brian was also great to work with to complete the deal. He carefully explained all of my options. I was very happy with my experience and will both recommend this dealership to my friends, and come back the next time I need a Mazda!!
I had a great experience shopping for my new car. Khalid was fantastic. He was so kind and patient and made sure I was completely happy before I left. I love my car, it’s everything I could want and I feel like I got really good deal. I will definitely be back, and will always recommend this dealership to friends and colleagues.
Jared made my experience at Stafford Brown Mazda Chantilly pleasant. He took the time and walked me through the whole process. Jared answered all my questions without hesitation. Ensured I was pleased with my purchase. He also set up my Mazda app and made sure I was knowledgeable about all the important features on it and the car. Thank you Jared.
I don’t know better options were available and bought a less comfortable car. Later, I made an appointment to pick up accessories that were said to be in stock, drove an hour and found out they were not in stock. I’m mostly frustrated that after I mentioned loving my old mazda3 grand touring but needed a larger car, I was shown a cx5 and never told there was a grand touring model. The details matter to me. Now I’m stuck with the lesser car.
Carlos is awesome. If you are looking for a Miata he is your guy. Great to work with.
Super helpful and professional Everything was made really easy and clear and they got me out as quickly as possible
Anthony did a great job and was very attentive to our troubles and made it better
Dealership had great atmosphere and my customer service rep Carlos Helena was very courteous and professional
I was provided a list of items that were “recommended” to be fixed, including a nail in my tire. I purchased the tires from Costco which has free tire repair. While I appreciated that the nail was identified and the mechanic suggested they fix it, I am more concerned that they missed the slash across the treads down to the belts that cannot be fixed. I would’ve paid the $60 repair cost and the issue wouldn’t have been fixed. And I am sure, if I returned, the dealership would not have take. Responsibility for missing the slash across the ... Read More DealerRater - Oct 6, 2025
Excellent customer service at the Chantilly dealership. Everyone is always very helpful and accommodating here.
I’ve always taken my CX-9 to this dealership and have received great service!
Everything was great, fast and efficient. They explained the whole process very well and the waiting time wasn't long at all. Plus I love their coffee machine 😃
Carlos is consistently excellent. He explains everything and what additional options are available to me when I come in for services. He sets expectations and ALWAYS delivers on his word. Amazing employee who has gained my trust when dealing with Safford Brown Mazda!
I'm incredibly frustrated with my recent service at Safford Brown Mazda Chantilly. I felt like a number, not a customer. They seem to only do the bare minimum and don't show any genuine care.
The process was a mess: The mobile app constantly reminds you that service is due, but you can't actually schedule an appointment with it and the system keeps sending reminders even after you're booked.
Once I dropped off my car, the inattentiveness was obvious: No complimentary wash or vacuum. The worst part was finding the driver's seat cover left open after ... Read More DealerRater - Oct 3, 2025
Carlos has always given A plus service when he's my representative in the service department!!
Everyone in the service department is very nice. We appreciate the videos so we know what they find.
I brought my car in for regular service as well as a problem I was having. They did a good job fixing it, but it had to stay at the dealer for 2 days because they did not pay attention to my first complaint and had to reevaluate the second day.
Carlos Helena is always approachable, responsive, and helpful in getting my wonderful 2022 CX5 serviced and keeping my car up to date!
Staff is very professional and courteous. Good quality of work. Highly recommend buying and having your car serviced at this dealership.
Awesome! Took my vehicle in right away and was serviced and provided to me very quickly!
Professional procedures and soundly organized processes. The staff was highly competent, very courteous and respectful.
If you want a Mazda, look no further than Safford Brown Mazda Chantilly!
Calvin Strahin welcomed me and my wife and set the best possible tone. He opened and closed our purchase experience like a true champ.
Carlos Bonds was (and is) a Rock Star, and hit the ground running, bestowing upon us his deep knowledge of the car, sharing intricate and general info on all the car’s features and capabilities. Carlos was a complete joy to engage with throughout the whole process. He let us know we could contact him anytime and encouraged us to reconnect to cover ... Read More DealerRater - Sep 30, 2025
Brought car in for a recall and oil change. Was in and out in two hours total. Worked in a quiet spot on my laptop while waiting comfortably
They are extremely professional and always do a great job on my car. I drive over 2 hours to go specifically to this dealer
I bought my car 6 years ago and i have always received exellent service and quality . My advisor CARLOS HELENA he has a lot of profesionalism and ethics..
Carlos was awesome. Highly recommend him. Disappointing there was only one “business manager” on a Friday towards the end of the month. Not sure how much of that activity could have been done by Carlos before that but something to consider. He was very patient from the moment I submitted my true car request and didn’t seem pushy or overbearing. I would come to him again in the future.
Various appointment times available. Quick service. Friendly staff. Super easy communication through text and email.
This place is amazing! I bought my son’s very first car from this place. They gave me a very good price and the whole process was fast and easy.
I originally bought my car from Safford Brown and I have had exceptional service every time. All of my service have been done at this dealership.
We recently bought a new car from this dealer. When they sent us our plates and registration, we spotted an error on the registration. That means there is at least one error on the title as well. We asked the dealer to correct it and they flatly refused. They claimed they can’t do anything about it and told us we would have to go to DMV ourselves to correct dealer mistakes -- at our own expense naturally. An absurd and disingenuous response since they must know it is impossible for us to do that. DMV’s rules are right ... Read More DealerRater - Jun 17, 2024
I chose the Mazda brand because of all it‘s advertised to be. I should have researched this dealership better. Be prepared for ALL the sales tactics that give car salesmen a bad name. They give the appearance of treating you well, but they intend to do anything they can to take advantage of you in the sales process. While in the showroom the day I bought from them I overheard several conversations between salesmen about how they‘d “stuck it to” other customers. Overall bad behavior from sales. As I described my accessibility need to the salesmen I was ... Read More DealerRater - Jan 27, 2024
I booked my appointment at 9:00 am, when I showed up at 8:50 am I was told that I might wait an hour before they start my car i kindly said it’s ok. At exactly 11:18 am I came back to check they haven’t even started my car EVEN HAVING AN APPOINTMENT they processed every car behind me with no reason. When I spoke to Natalie and asked for explanation she responded rudely that you will be next without apologizing and the employer in front of her and behind me started talking to me without saying hello and apologizing he said ... Read More DealerRater - Aug 28, 2023
I purchased a certified pre-owned 2020 Mazda CX-5 Grand Touring at this dealership. It was an excellent buying experience from start to finish. The sales associate I dealt with, Sam Velasco, was great to work with; he was pleasant, knowledgeable, responsive and totally transparent in his dealings with me. I also want to mention that Peter Friedman, the head of pre-owned sales was top-notch in every respect. I've been buying cars for 50 years, and these folks made this the easiest, most pleasant car-buying experience I've had yet.
I had an amazing buying experience! I emailed in an inquiry and was able to test drive the next day. The staff was very friendly. Recommending everyone I know!
I recently purchased a Certified 2017 Mazda CX-5. They promised to put 2 new tires on the front of vehicle. Made appointment, brought vehicle in to be done. Hala told me it would be done in less than an hour and it was! Great service department! Looking forward to any future service to be done there. Thanks Hala!
They fixed issues that another Browns mazda dealership created on my vehicle. Honest. Friendly. I would honestly encourage all people who get their vehicles serviced at Brown's Fairfax Mazda to switch to Chantilly.
Very clean and professional dealership. I called ahead to check on inventory - salesman had two cars prepared for me when I arrived. We negotiated a fair price and I was very happy with the experience.
Daniel asked the right questions and understood what type of vehicle I was looking for and didn't try to force the sail he actually made it easy.
I was relocating for work and haven’t had a car in a decade so the new car experience had some obstacles. The team at Brown’s were / are fantastic to manage everything in partnership!
Carlos did an amazing job. I love our new CX-30. He took the time to make sure we knew everything about Mazda and the CX-30. It is a real fun car.
Matt and Carlos were amazing! My wife and I knew the Cx-5 was the perfect car for us and the way Matt handled the transaction was soo straightforward, simple and painless. Got a great price, Carlos came by with the car and paper work to our house and we could not be happier with the process. I suspect Carlos knows more about these cars than the guys (robots?) that built it! The home delivery is the new way to buy a car and I would'nt do it any other way, and I would not buy a car from anyone ... Read More DealerRater - Sep 11, 2020
walked in the door with usaa financing in hand. didnt want, need, or apply for credit through them. then salesman and other dude (finance?) say its "federal law" they have to run my credit, saying its "irs", "money laundering", "patriot act" requirement, etc. make it sound like their hands are tied and its "federal law" and nothing to do about it. wish i talked to my lawyer first !!! now have hard inquiry on credit for no reason whatsoever. do some research on your own this is a common dealership ploy. ... Read More DealerRater - Apr 7, 2020
I put off car shopping for over a year because I was convinced it would be a horrible experience with pushy sales people and little actually test driving. Brown's Chantilly Mazda was the complete opposite! My first impression at Brown's Mazda was with John Gutierrez, Sales Manager, who was immediately very encouraging of getting in and driving cars. He asked what I was looking for and put me in the closest vehicle they had. He was so relaxed and kind and accommodating that I then actually wanted to stay and talk more about the cars. John introduced me ... Read More DealerRater - Jun 30, 2019
I have been shopping for a car for my son. During this process, I've been to at least 15 car dealers. This dealer has by far been the best to deal with. The salesman was very professional, and not pushy at all. The manager actually took me for a test drive when the salesman was busy the second time I came in. Hopefully I will end up buying a car here.
I purchased a 2015 Mazda6, iTouring, Automatic from Brown’s Chantilly Mazda on 30 December 2014.
BOTTOM LINE: This was simply the BEST car buying experience I have ever had in 20 years of buying cars. Brown’s Chantilly Mazda also offered the lowest prices within 100 miles of the National Capital Region based on my research (see details below). More importantly, they were professional and did not try to pressure me into buying something I did not want. They answered all my questions promptly and provided me with the information I asked to be able to make the best choice for me, both for ... Read More DealerRater - Dec 31, 2014
Initially we were leaning towards purchasing a Honda CRV but after extensively researching the CX-5 & viewing Brown's website we visited the dealership on New Years Day to look the CX-5 over in comparison. Upon arriving we signed in to meet with a sales rep and while waiting we looked over a CX-5 inside the showroom. We found the showroom comfortable, well laid out and all the vehicles very accessible. After a short wait Jeff James came up and introduced himself to us and we began discussing the CX-5. It is a pleasure to state for the record that ... Read More DealerRater - Jan 9, 2014
I want to put in a good word for Brown's Mazda and especially Matt May, our sales associate. We purchased our Mazda 5 back in early September, on a day that we really weren't thinking of purchasing a new car. We'd thought we'd buy a used Mazda 5, but came away persuaded that the financials and the long term strategy of a new car made more sense. We ended up discussing the purchase with Matt May for a very long time, and walked out with a new Mazda 5. We were very happy with the price, and the service. ... Read More DealerRater - Dec 22, 2013
1. Matt Mayfield told me it'll cost more to transfer my tags to a new car than to have them order new ones. It was a big lie.
2. Matt May was very rude. I wasn't expecting that from a sales manager-he was a bit friendly in the beginning. He became rude after I bargained to the core with him regarding the price he was quoting me. He lied by saying his price was the lowest I could find anywhere in our region even after I showed him a lower price a competitor had offered me. He became more rude ... Read More DealerRater - Dec 8, 2013
Wonderful Experience!! Never thought I would be writing a great review after a horrible experience at Tyson's Madza dealership. My experience at Chantilly was exceptional because of Charlie Yerkes. Charlie is an extraordinary sales person. He impressed me not only with his amazing professional attitude, his knowledge, but his initiative to go above and beyond what is expected. He made every effort to make sure I did not have another bad experience. He made sure that I not only got what I wanted, which was the Mazda6, but he kept me informed every step of the way as to ... Read More DealerRater - Oct 15, 2013
I had been searching for a car and our son had recommended a mazda so we looked for dealers in Northern Virgina. We had gone to a couple of other dealers before we went to Chantilly Mazda but all the other dealers wanted was to sell us a car.. they werent interested in what we wanted and then we found Chantilly Madza
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On our first trip we met Travis Larkins who is probably THE most upfront honest helpful friendly car sales man I have ever met. He made the whole car buying experience so easy. He showed us the car ... Read More DealerRater - Oct 2, 2013
I would like to tell you about my Browns Car Store experience. Let me preface my email by saying, that until this week, I had two previous pleasant car buying experiences with Brown’s Chantilly Mazda. My wife and I have now purchased three cars from Jeff James in the last three years. Jeff James has always been a very knowledgeable, friendly, and professional salesperson. However, we will most likely never be able to purchase a car from Jeff again because of our last experience in your store, Brown’s Chantilly Mazda.
On August 31st, 2013, I came into Browns Chantilly ... Read More DealerRater - Sep 5, 2013
I came in to test drive a Mazda3, as I need to purchase a new car in the next few weeks. I spoke to the receptionist, who asked me to wait for a salesmen to help me. A salesman came over to me and asked if I was a serious buyer. I said that I wanted to test drive the Mazda3, because it was at the top of my list of cars that I wanted to purchase and I needed to buy a car within the next few weeks.
The salesman informed me that he would only have time for ... Read More DealerRater - Jul 29, 2013
Our salesman, Eddie Willits, was knowledgeable and friendly, and not pushy at all. Pricing was very competitive, and negotiations were honest. Tony Oman in the Financing offfice was very professional and personable. Overall an excellent experience, and I would recommend Brown's Chantilly Mazda unreservedly.
I had a month left on my lease of old Mazda 3 and intended to purchase it, however after talking to Jeff and Carlos - I instead drove away with a new 2013 Mazda 3... They worked with me on the mileage I had gone over on the previous lease, noted a returning customer credit, upped my miles per year on the new lease so I won't go over like I had before - and ended up saving me money. The service was outstanding, including the fact that the make/model/features I wanted were on a car on another lot - ... Read More DealerRater - May 11, 2013
I went to Brown's after the DC auto show looking at the new CX-5. After meeting Matt and talking about the car we were sold. I got pricing from another dealer that was cheaper then what Brown's quote but they still were able to bet the price and get me the car I wanted. When it came time to do all the paper work it was a little slow due to the ammount of customers buying that weekend but the went and bought pizza for everyone and stayed well past closing time to make sure all the customers ... Read More DealerRater - Feb 19, 2013
I was in a bad situation. My old car needed a lot of work done, and I just wanted another car for transportation. I was already preapproved through my credit union for a loan, and E.J was able to get me a better rate. I was shocked, surprised and happy that the loan was not a concern for me. In addition, I had talked to Anthony before I had even arrived and he was friendly and accomodating of my concerns and needs. I was given a fair value for my trade in and bought another Mazda. I can honestly ... Read More DealerRater - Jan 31, 2013
The experience was transparent and up front. Our daughter was on a budget and her experience in her first lease was great. Everyone was friendly and helpful. They explained the programs features of the vehicle and included all charges broken out so they were visible in the lease. We completed the transaction and took delivery in about 2 hours start to finish including a test drive. The selection was good and there was zero deception.
I took my 2010 Mazda3 in to have a suspicious noise looked at. I had 33,000 miles on the car and the warranty was coming due soon. I had my brother-in-law give a brief diagnosis of the noise (a mechanic, but who doesn't "know a guy"?). I took the car in, relayed the possible problem and waited for the car. It took about 30 minutes and the service manager told me they could not replicate the noise because the car had warmed up. I expected this, and rescheduled to drop the car off at night so it could be looked ... Read More DealerRater - Dec 26, 2012
From service to sales, this is a dealership you should avoid at all cost. In June, I took my Mazda 6 to have a check engine light resolved. They replaced an intake boot and gave the car back. Two days later, the car died in traffic and I had to have it towed back to the dealer. The service advisor said he thought they may have inadvertently damaged a water valve causing the motor to overheat. They allegedly fixed it and certified it as road worthy. Two days and less than 40 miles later it died again. The verdict this time was ... Read More DealerRater - Sep 3, 2012
I took my Mazda MPV in for service on 14 August due to engine stalling. The service shop diagnosed the issue and advised that it needed an induction service and fuel cleaning to fix the problem at a cost of $520. I was fine with that cost, but after the repair was completed they said, well that didn't fix the problem and now it needs, a new exhaust gasket and new exhaust manifold, new sensors, etc. etc. at a cost of around $2900. I clearly told the service shop earlier that I did not want to spend a lot of money considering ... Read More DealerRater - Aug 16, 2012
Love my new Miata MX5. I am very happy that they were able to find the exact color and type of car.
However, the car was not available and we were given a loaner car. The loaner car stunk of cigerette smoke, I ran out of gas because the tank was EMPTY, and worst of all, got a Flat Tire!!!!
They did bring us a new loaner, which had gas, but still smelled of cig. smoke.
We provided copies of everything, certificate of insurance, registration on old car for the transfer of plates. Given a temp registration for car when ... Read More DealerRater - Jul 3, 2012
I was contacted Chantilly Mazda over the web. I promptly got an email back with pricing and gave them a call. I spoke with Matt on the phone and setup an appointment. I was in and out in about an hour with Mazda3 I wanted and the price Matt talked about. It was the easiest car buying experience I have ever done. Well Done Matt and Carlos.
The whole experience was enjoyable. Richard, the sales associate, was very knowledgeable. He was attentive without being overbearing. It was a pleasure to work with him and definitely recommend the dealership to others
I thought Joon Ko was very friendly, polite and made me feel comfortable in a place where I normally wouldn't. My husband and I have always had excellent customer service since the day we drove my new Mazda of the lot.
I came in without a appointment and they took me right away and had my 7,500 mile service done in no time. AND the Price was only $29.99. Way less than I expected from a dealership. Allen and his team were very easy to work with. I will definetly return. TW
They were very friendly and attentive and completed the work in a timely manner. They were able to get me in the same day I called. Stan even went above and beyond to have someone from the Fairfax location come out and give me an estimate on the body work that I need to have done.
Mr.Groft is by far the best service person I have ever dealt with.Before I could get out of my car he was there to discuss my concerns and write the car up. I was only there for an oil change and state inspection but was treated like i was spending 1000's Mr. Groft told me my veh would be ready in 1 hour and much to my surprise 55 min later I was driving away completly satisfied. Thank you so much for your prompt service and great cust service I will deal with you and nobody else.
Went in for 15,000 mi maintenance and state inspection. Prompt attention, concise and thorough explanation of what would be done, pleasant environment while waiting for service. This is not my first trip back for routine work, and I have always been treated with respect and courtesy by whatever service person was behind the desk.
For the over all of this place:
I have my oil change and 10000 mile maintenance services done in this location. I feel this place is good.
I like the design of waiting area for customers, though they need to replace the broken parts of PS2 controllor. They provide nice place for watching Digital TV, coffee, PS2 gaming, tables if you need to do personal things, and area for childrens to play and watch videos.
I normally go there in the morning or in the afternoon, not many people are around, so I do not really get to waite too long.
... Read More DealerRater - Mar 8, 2011